Return and Refund Policy

Effective Date: 1 January 2023

Welcome to Saraam Chocolates! We appreciate your support and are committed to delivering the highest quality chocolates and an exceptional shopping experience. Please take a moment to review our Return and Refund Policy.

Perishable Nature of Our Products: Due to the perishable nature of our chocolates, we do not accept returns. However, your satisfaction is our priority, and we are here to assist you with any concerns or issues you may encounter with your order.

Damaged or Incorrect Items: In the unlikely event that your order arrives damaged or if there is an error with your order, please contact our Customer Service team within 7 Days of receiving your chocolates. We will work with you to resolve the issue promptly. To assist us in addressing the problem, please provide clear photos of the damaged items and packaging, if possible.

Quality Guarantee: We take great pride in crafting our chocolates with the utmost care and attention to detail. If you are not satisfied with the quality of your chocolates, please reach out to us within 7 Days of receiving your order. We may request details about the issue to help us maintain our quality standards.

Refund Policy: Refunds will be issued in cases where the chocolates are damaged during transit, there is an error with your order, or the quality of the chocolates does not meet our standards. Refunds will be processed within 7-10 business days and returned to the original payment method used for the purchase.

Cancellation Policy: Once an order has been processed and shipped, it cannot be canceled.

Contact Us: If you have any questions or concerns regarding your order, please contact our Customer Service team at mail@saraam.co We are here to assist you and ensure that you have a delightful experience with Saraam Chocolates.

Shipping Policy: Please review our Shipping Policy for information on delivery times, shipping fees, and more. By placing an order with Saraam Chocolates, you acknowledge and agree to the terms of this Return and Refund Policy.

Changes to this Policy: Saraam Chocolates reserves the right to modify or update this policy at any time. Any changes will be effective immediately upon posting to our website.

Thank you for choosing Saraam Chocolates. We appreciate your trust in us to provide you with the finest chocolates, and we are committed to your satisfaction.